PROGRAM OBJECTIVE

By the end of this program, participants will:

• Develop confidence in expressing opinions and making requests in a professional manner.
• Learn to handle conflicts and deliver constructive feedback while preserving respect and trust.
• Master the ability to set boundaries and maintain high-performance standards without being aggressive or passive.
• Foster a culture of open communication and mutual respect within teams.

PROGRAM OUTLINE

MODULE 1:

UNDERSTANDING ASSERTIVENESS IN MANAGEMENT

• Defining assertive communication: The balance between aggression and passivity.
• The impact of assertiveness on team dynamics and performance.
• Recognizing personal communication styles and identifying areas for improvement.

MODULE 2:

BUILDING CONFIDENCE IN COMMUNICATION

• Techniques for clear and concise communication.
• Overcoming barriers to assertiveness, including self-doubt and fear of rejection.
• Practicing active listening to underst and others’ perspectives.

MODULE 3:

MANAGING DIFFICULT CONVERSATIONS

• Strategies for addressing conflicts and delivering critical feedback.
• Role-playing scenarios to practice assertive responses in challenging situations.
• Ensuring conversations remain respectful and solution-focused.

MODULE 4:

ESTABLISHING BOUNDARIES AND SETTING EXPECTATIONS

• Communicating boundaries effectively tomanage workload and priorities.
• Setting high-performance standards and holding team members accountable.
• Encouraging a culture of mutual respect and shared responsibility.

MODULE 5:

ASSERTIVENESS IN TEAM LEADERSHIP

• Promoting open dialogue and diverseviewpoints within the team.
• Handling resistance and managing disagreements constructively.
• Inspiring confidence and trust through consistent, assertive behavior.

MODULE 6:

ACTION PLANNING FOR ASSERTIVE LEADERSHIP

• Identifying personal areas for improvement in assertive communication.
• Developing an action plan to integrate assertive techniques into daily management practices.
• Setting measurable goals to track progress and success.