PROGRAM OBJECTIVE

By the end of this program, participants will:

• Develop clear and confident communication skills for everyday leadership situations.
• Strengthen active listening abilities to build trust and mutual understanding.
• Gain strategies for giving constructive feedback and resolving minor conflicts.
• Adapt communication styles to different team members and contexts.
• Enhance confidence in managing challenging conversations with professionalism.

PROGRAM OUTLINE

MODULE 1:

BASICS OF EFFECTIVE COMMUNICATION

• Understanding why communication is key to leadership.
• Identifying common barriers to communication and overcoming them.
• The importance of clarity, tone, and consistency in daily interactions.

MODULE 2:

ACTIVE LISTENING FOR BUILDING TRUST

• Techniques to listen attentively and understand team concerns.
• How to ask clarifying questions to promote mutual understanding.
• Using active listening to create a culture of respect and collaboration.

MODULE 3:

GIVING AND RECEIVING FEEDBACK

• Structuring constructive feedback to encourage improvement.
• Handling feedback from peers and supervisors with openness.
• Building a feedback loop to enhance team performance.

MODULE 4:

ADAPTING COMMUNICATION STYLES

• Understanding different communication preferences and adjusting your approach.
• Strategies to connect with diverse team members and stakeholders.
• Recognizing and responding to non-verbal cues effectively.

MODULE 5:

HANDLING DIFFICULT CONVERSATIONS

• Preparing for conversations about performance or conflict resolution.
• Staying professional and composed under pressure.
• Turning difficult conversations into opportunities for growth.

MODULE 6:

ENCOURAGING OPEN TEAM COMMUNICATION

• Building a team environment where everyone feels heard.
• Creating simple practices to encourage team feedback and dialogue.
• Fostering a positive and inclusive communication culture.

MODULE 7:

COMMUNICATING GOALS AND EXPECTATIONS

• Clearly articulating team goals and individual roles.
• Ensuring alignment between daily tasks and organizational objectives.
• Encouraging team accountability through consistent communication.