PROGRAM OBJECTIVE

By the end of this program, participants will:

• Understand the principles and processes of conflict transformation, including team conflict dynamics.
• Assess and interpret their team’s conflicthandling styles and tendencies to foster better alignment.
• Develop the skills to navigate difficult conversations and mediate disputes effectively.
• Learn strategies to build trust, promote psychological safety, and encourage collaboration during conflict.
• Design sustainable solutions that align with team and organizational goals.

PROGRAM OUTLINE

MODULE 1:

UNDERSTANDING CONFLICT TRANSFORMATION

• Explore the principles of conflict transformation versus conflict resolution.
• Understand the stages of conflict and how to shift from tension to constructive dialogue.
• Recognize the role of emotions, values, and power dynamics in conflict escalation.

MODULE 2:

UNDERSTANDING TEAM CONFLICT DYNAMICS

• Use tools and assessments to understand individual and team conflict styles and behaviors.
• Analyze how team dynamics influence conflict management outcomes.
• Learn to identify and address team-level triggers and patterns in conflict situations.

MODULE 3:

IDENTIFYING ROOT CAUSES OF CONFLICT

• Develop techniques to uncover the underlying causes of conflict within teams.
• Learn to identify hidden interests, unmet needs, and systemic barriers.
• Explore the influence of organizational structures and culture on team conflicts.

MODULE 4:

NAVIGATING DIFFICULT CONVERSATIONS

• Practice active listening and empathy to create safe spaces for dialogue.
• Learn to facilitate challenging conversations with team members constructively.
• Develop strategies to de-escalate tension and build understanding.

MODULE 5:

BUILDING TRUST AND COLLABORATION THROUGH CONFLICT

• Explore methods to rebuild trust and foster collaboration post-conflict.
• Promote psychological safety to encourage open communication and innovation.
• Learn how to align team objectives and create a shared vision for moving forward.

MODULE 6:

DESIGNING AND SUSTAINING SOLUTIONS

• Apply frameworks to co-create win-win solutions that address root causes of conflict.
• Integrate conflict transformation practices into team norms and processes.
• Develop strategies to sustain progress and ensure long-term team cohesion.