PROGRAM OBJECTIVE

• Understand the key elements of trust and its impact on leadership success.
• Learn and apply the key behaviors for demonstrating empathy in the workplace.
• Develop strategies to lead with empathy by fostering open communication and creating psychological safety.
• Master essential trust-building skills: active listening, transparent communication, and consistent follow-through on commitments.
• Apply trust-building practices to resolve conflicts, manage performance, and inspire team engagement.

PROGRAM OUTLINE

MODULE 1:

UNDERSTANDING THE ROLE OF TRUST IN LEADERSHIP

• The trust equation: Credibility, reliability, intimacy, and self-orientation.
• The impact of trust on team performance and organizational success.
• Identifying trust barriers and their root causes in the workplace.

MODULE 2:

WHY EMPATHY MATTERS IN BUILDING TRUST AND LEADERSHIP

• Define empathy and its distinction from sympathy.
• Discuss research findings on the impact of empathetic leadership on job performance and team dynamics

MODULE 3:

LEADING WITH EMPATHY IN WORKPLACE

• Recognizing burnout and addressing overwork.
• Showing sincere interest in team members' needs and aspirations.
• Supporting employees with personal challenges.
• Demonstrating compassion during times of loss needs and

MODULE 4:

CORE BEHAVIORS OF EMPATHY

• Active listening techniques (verbal and non-verbal cues).
• Practicing perspective-taking and understanding diverse experiences.
• Cultivating compassion and balancing it with decision-making

MODULE 5:

CREATING A CULTURE OF TRUST AND EMPATHY

• Recognizing and rewarding behaviors that foster trust and empathy.
• Establishing rituals and practices that reinforce trust and empathy in the workplace.
• Leveraging feedback and coaching to sustain trust-building initiatives.
• Discuss organizational strategies to encourage empathy.

MODULE 6:

ACTION PLANNING FOR TRUST AND EMPATHY

• Create a personalized action plan for integrating trust and empathy into daily leadership practices.
• Share commitments with peers for accountability.